Refund & Cancellation Policy

Terms & Conditions

Welcome to Turtle Marketing Group Company (TMG COMPANY). Thank you for taking the time to review the following Policies, Terms and Conditions listed below for Website Design and Marketing Services.

COMPENSATION
Payment in advance is required for all services. The Client (Client) agrees to make all “One-time Services” payment in advance either purchasing directly in our website, or by our online gateway or check at the moment of signing any Agreement, in order to get started with any service. The Client agrees to pay “Monthly Services” by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by The Client. Invoices will be issued and automatic transactions processed on the Renewal Date. TMG Company reserves the right to assess and collect late-payment charges of 1.5% per month on past due balances.

CANCELLATION POLICY
All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination. 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement. Read Refund Policy below.
TMG Company reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

REFUND POLICY
A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.
All digital marketing packages including SEO and Social Media Services are not refundable, but the client may cancel with a notice written 30 days in advance.
We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for TMG Company. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a phase.
There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to the refund policy.
Web design and development demand extensive resources and incur internal expenses. Once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, you are still entitled to pay us.
All billing cycles for agreed services will continue until The Client sends a cancellation notice in writing.

COMPLETION OF WORK
Where there is any delay from the Client to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, TMG Company has the right to extend any previously agreed deadlines by a reasonable amount.
TMG Company reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

CONTENT MATERIALS
Client must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. TMG Company cannot take responsibility for any copyright infringements caused by materials submitted by the Client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
For all Copywriting Services (Content Optimization, Blog Writing, etc.), TMG Company will prepare the Content Materials that corresponds to the project set out by the Client in terms of the number of pages, word count, keywords, and style. The Client will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, TMG Company will complete all additional Content Materials. The Client will then have 3 additional revisions to provide changes and final approval.
TMG Company grants the Client the complete rights to display, publish, sell, and reproduce the Content Materials in any form.

DOMAIN NAMES AND WEB HOSTING
Hosting and domain are not included in the price for Website Design. Client is responsible for obtaining their own domain and hosting through us or a third-party company of their choice. TMG Company can supply to the client’s organization account credentials for domain name registration and/or web hosting.
TMG Company will offer you the opportunity to make 3 major revisions to the design of your website. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged at the rate of $165.00 per hour.

PROJECT DELAYS, CLIENT LIABILITY, AND APPROVALS
Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages.
During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.
If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there will be a waiting period of 30 days to reinstate your project into the pipeline.
On completion of the work, you will be notified for your review and approval. You must notify us in writing of any unsatisfactory points within 7 days of such notification.
Once the final revision is approved, work cannot subsequently be rejected and the contract will be considered completed. Client will receive website files, logins, and passwords of their website.

WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
The Client must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material supplied to us.
TMG Company will not be responsible of any claims or legal actions related to the content, graphic images, videos, registered company logos, names and trademarks, or any other material supplied to us for your website.

LICENSING
Once the website is published, TMG Company grants the Client the license to use the website and its related software and contents for the life of the website.

NON-DISCLOSURE
TMG Company (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the Client and will protect such information as confidential.

ADDITIONAL EXPENSES
Any additional expense will be reimbursed to TMG Company by the Client including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.

TMG Company welcomes your questions or comments regarding this Refund and Cancellation Policy. Please contact TMG Company at:

Email Address:
info@tmg.marketing

Telephone number:
813-358-8684

Effective as of March 23, 2022